OUR SALON
POLICIES
Cancellation Policy
We understand that unforeseen circumstances may arise that require you to cancel your appointment.
However, to ensure fairness to both our clients and our staff, we have implemented the following cancellation policy:
1. Less than 24 Hours Notice: If you cancel your appointment less than 24 hours before your scheduled time, you will be charged the full price of the service. You must pay for the full price of your service before booking another appointment.
2. Less than 48 Hours Notice: If you cancel your appointment less than 48 hours before your scheduled time, you will be charged for half of the service. You must pay for half of your services before booking another appointment.
3. More than 48 Hours Notice: If you cancel your appointment with more than 48 hours notice, no cancellation fee will be applied, and you may reschedule your appointment without penalty.
Exceptions: We understand that emergencies and exceptional circumstances can occur. In such cases, please contact us as soon as possible to discuss your situation. We will do our best to accommodate your needs.
Booking Confirmation: By booking an appointment with us, you acknowledge and agree to abide by our cancellation policy.
Contact Us: We send out confirmations 72 hours in advance of your appointment. If you need to cancel or reschedule your appointment, please contact us at least 48 hours in advance whenever possible. No penalty will be applied if changes are made more than 48 hours after your appointment.
Thank you for your understanding and cooperation.
Tardiness Policy
We value your time and strive to provide the best service possible to all our clients.
To ensure smooth operations and respect for everyone's schedules, we have implemented the following tardiness policy:
1. Confirmation Commitment: When you confirm your appointment, you are committing to the service you have booked. This commitment allows us to allocate the necessary time and resources to accommodate your needs.
2. Grace Period: Clients are allowed a 15-minute grace period from the scheduled appointment time. We understand that unforeseen circumstances may arise, and we aim to be flexible within reason.
3. Late Arrivals: If you arrive after the 15-minute grace period, our stylists will do their best to accommodate you with the remaining time available. However, please note that you will be charged for the full service that you booked and confirmed.
4. No Call, No Show: Failure to arrive for your scheduled appointment without prior notice (no call, no show) will result in a full charge of the service booked. In addition, you will be required to pay for your next service in advance before being able to book another appointment.
Professional Etiquette: We appreciate your understanding and cooperation in adhering to the scheduled appointment times. Being punctual not only ensures that you receive the full benefit of your service but also helps us maintain a smooth and efficient operation for all our clients.
Rescheduling: If you anticipate being late or unable to make your appointment, please contact us as soon as possible to reschedule. We will do our best to accommodate your needs and find a suitable alternative time.
Thank you for your cooperation and adherence to our tardiness policy.
Photography Policy
We’re thrilled to help you achieve your perfect look with a new color, cut, or treatment! Your transformation is just as exciting for us as it is for you. As part of our commitment to capturing and sharing the beauty of our work, we may ask for your permission to take photos of your service.
If you’d like to take any photos yourself during your visit, please be sure to ask for permission from anyone who may appear in the shot, including staff, clients, or other guests. We value creating a welcoming and respectful environment, and we appreciate your understanding and consideration in maintaining that atmosphere.
Thank you for being thoughtful and helping us keep the space comfortable for everyone!
Payment & Service
POLICIES
At Lived In Loft, we are committed to providing an exceptional salon experience while maintaining transparency and fairness for both our clients and stylists. We kindly ask that all guests review and understand our policies prior to booking an appointment.
Payment Policy
Payment is required in full upon completion of every service. All services rendered must be paid for before leaving the salon. Partial payments, deferred payments, and payment arrangements are not accepted.
RefundPolicy
All salon services are final sale and non-refundable, except where otherwise required by applicable law. Lived In Loft does not offer refunds for completed services due to changes in personal preference or dissatisfaction with the final result.
We are committed to addressing any concerns and encourage clients to communicate directly with our management team so we can evaluate appropriate solutions.
Complimentary Color Adjustments
Your satisfaction is important to us. If you have concerns regarding your hair color, please notify Lived In Loft within
7 calendar days of your original appointment.
Color adjustments related to the original service may be provided complimentary following an assessment by our team.
Complimentary adjustments are intended to address concerns with the original service and do not include changes in the originally agreed-upon color, additional lightening sessions, or new services.
Requests made outside the 7-day notification period may be subject to additional charges.
Color Guarantee
To ensure the accuracy and quality of our color services, we strongly recommend that every color appointment be completed with a professional blowout and finished style.
Clients who choose to leave the salon with wet hair or decline a professional blowout acknowledge that the final color result cannot be fully evaluated at the time of their appointment.
As a result, Lived In Loft and its stylists cannot guarantee the final color result when a professional blowout is declined. Any subsequent adjustments will be evaluated individually and may be subject to additional charges.
Payment Processing Fees & Cash Payments
Lived In Loft utilizes GlossGenius as our secure payment processing platform.
A 3.5% technology fee is applied by GlossGenius to transactions processed through its card payment system. This fee is disclosed at checkout and is the responsibility of the client.
Clients are welcome and encouraged to pay in cash to avoid the additional 3.5% fee. Cash payments are accepted at the salon upon completion of your service.
We appreciate your understanding as we continue to provide a seamless and secure payment experience.
Service Pricing
All service prices are subject to change based on hair length, density, product usage, time required, and the complexity of the service.
Any additional services or significant pricing adjustments will be discussed with the client before proceeding.
Hair Color Expectations & Multiple Sessions
Some desired results may require multiple appointments, particularly when transitioning from dark to light hair, correcting previous color, or working with compromised hair.
Results cannot be guaranteed in a single session, and additional appointments are charged separately.
Our Commitment
By booking an appointment with Lived In Loft, clients acknowledge our salon policies.
We appreciate your understanding and cooperation in helping us maintain the highest standards of service, professionalism, and client care.
